James L. Heskett

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On backorder 2-5 Weeks to Arrive

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
27.00 JOD
On backorder 2-5 Weeks to Arrive

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
by
James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser
18.00 JOD
On backorder 2-5 Weeks to Arrive

Service Breakthroughs
by
James L. Heskett
16.00 JOD