If you are an individual and are not buying goods on behalf of a business, you can change your mind and cancel the contract between us without giving any reason within 14 days after the day on which your items are delivered (or the last item is delivered if they were delivered separately). You must notify The Books and More (Jordan Distribution Agency) of your decision to cancel. You can notify The Books and More (Jordan Distribution Agency) through the online contact form.
You will be responsible for the cost of returning the item(s) to Books and More (Jordan Distribution Agency). You must send the item(s) back to The Books and More (Jordan Distribution Agency) no later than 14 days after the day on which you notified The Books and More (Jordan Distribution Agency) of your cancellation, by following the instructions The Books and More (Jordan Distribution Agency) sends you.
We will refund the price of the item(s) no later than 14 days from the day on which The Books and More (Jordan Distribution Agency) receives the item back from you or, if earlier, the day on which you provide evidence that you have sent the item(s) back. We will issue a refund by the same means of payment as you used to make your purchase. We don’t charge a fee for the refund.
We may reduce your refund if you have used or damaged the returned item(s) as a result of handling the item(s) in a way which would not be acceptable in a shop. For example, The Books and More (Jordan Distribution Agency) may reduce your refund if an item’s condition is not “as new” or item-specific packaging is damaged. In some cases, because of the way you have treated the item before returning it, no refund in respect of that item may be due.
This section 4 does not apply if you wish to cancel because The Books and More (Jordan Distribution Agency) delivered an item to you in error or it is faulty, not as described or otherwise does not meet all the requirements imposed by law. Please refer to section 8 below for more details.
Products on sale or discount cannot be refunded or exchanged.
Pre-Order products cannot be refunded or exchanged.
Liability for events outside The Books and More (Jordan Distribution Agency)’s reasonable control. The Books and More (Jordan Distribution Agency) shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so that is caused by any event or circumstance beyond the Books and More (Jordan Distribution Agency)’s reasonable control. This does not affect your legal right to have goods sent within a reasonable time or to receive a refund if goods ordered cannot be supplied within a reasonable time owing to any event or circumstance beyond the Books and More (Jordan Distribution Agency)’s reasonable control.
If The Books and More (Jordan Distribution Agency) is unable to accept your order in whole or in part, The Books and More (Jordan Distribution Agency) will let you know, cancel your order in whole or in part, and refund you for the price paid for the relevant product(s) as soon as possible. The reasons The Books and More (Jordan Distribution Agency) may cancel your order include that there is an error on the product page (including in relation to the price); there is a problem taking payment from you or completing fraud or security checks; The Books and More (Jordan Distribution Agency) has insufficient stock to deliver the product(s) or cannot obtain the product(s) from its suppliers; or The Books and More (Jordan Distribution Agency) is unable to deliver to your specified delivery address.
